Privacy Policy

1. Introduction

VelvetCitrusLab ("we," "our," or "us") is dedicated to maintaining your privacy. This document outlines our policy regarding the management of your personal data, detailing how it is collected, utilized, disclosed, and safeguarded when you visit our website velvetcitruslab.site or when you employ our yacht charter services.

Your agreement to the data handling practices detailed in this policy is assumed when you avail of our services. This policy is in compliance with the pertinent privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

Personal information is gathered from you by us when you willingly supply it during activities such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing our online forms
• Taking part in surveys or marketing campaigns

The types of information we collect may include:

• Your name, and contact details (such as email, telephone number, address)
• Financial details for payments (conducted securely through external service providers)
• Your preferences and requirements regarding charters
• In case of an emergency, contact information
• Provided dietary preferences or health details, if any

2.2 Automatically Collected Information

Certain data about your device and browsing habits is automatically logged when you access our website:

• IP address and geographic data
• The type of browser and its version
• Visited pages and the time you spend on our platform
• Referral sources
• Your device's specifications (such as type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking mechanisms to improve your browsing experience. Functions of these technologies are to:

• Store your preferences for future visits
• Examine website usage and performance
• Offer customized content
• Update and better our offerings

You have the ability to set your cookie preferences using your web browser settings or our cookie consent platform.

3. How We Use Your Information

Your data is utilized for purposes such as:

• Service Provision: For delivering yacht charter services, processing reservations and managing communications regarding your bookings
• Customer Service: To attend to your questions and address your needs
• Payment Management: To oversee financial transactions and billing
• Security: To safeguard our operations and mitigate fraud
• Promotion: To send you offers and news updates, provided you have granted permission
• Website Enhancement: To analyze how our website is used and to enhance its functionality
• Legal Obligations: To adhere to the laws and regulations that apply

4. Information Sharing and Disclosure

Your personal data is not up for sale, trade, or rent to outside entities. The circumstances under which we might share your data include:

4.1 Service Providers

We may share your data with trusted external service providers who help us with: processing payments; managing website infrastructure and upkeep; executing email marketing; analytics and performance monitoring; customer care, etc.

4.2 Legal Obligations

There might be a need to disclose your data if demanded by law or to adhere to legal processes, during court orders, emergencies, or to investigate suspected fraud or illegal activities.

4.3 Business Transactions

In case of business restructures like merges, acquisitions, or asset sales, your data may be part of the transferred assets.

5. Data Security

To guard your personal data from unauthorized access, modification, disclosure, or destruction, we have instituted suitable physical, technical, and administrative safeguards which include encryption, secure servers, access restrictions, periodic reviews, and training for our staff.

However, no method of transmission over the internet or method of electronic storage is entirely infallible. We cannot warrant the absolute security of your personal data.

6. Data Retention

We store your personal information for only as long as required to fulfill the intentions for which it was collected or as demanded by law. Typical storage periods include:

• Booking records: 7 years for tax and legal reasons
• Marketing communications: until you choose to opt out or request deletion
• Website analytics data: 26 months
• Customer Service interactions: 3 years following the last engagement

7. Your Rights and Options

You have rights such as accessing, correcting, erasing data (as long as legal conditions are met), data portability, opting out of marketing communications, and managing cookie use. For the exercise of these rights, you may reach out to us via the provided contact information.

8. External Services

8.1 Google Analytics

Google Analytics is used by us to understand how you engage with our website. You retain the choice to opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interaction

Our website may contain links to social media platforms, each governed by its own privacy policy.

8.3 Payment Processing

Third-party entities that comply with PCI DSS are in charge of transaction handling.

9. International Data Transfers

We may transmit and process your details in countries other than Germany. The protections we apply comply with the necessary privacy legislations.

10. Children’s Privacy

We do not target children under the age of 13, nor do we purposely collect their data. If you believe we have mistakenly gathered such information, please contact us immediately.

11. Updates to This Privacy Policy

Amendments to our data privacy practices may lead us to revise this Privacy Policy. Notifications of changes will be posted here, sent to registered users via email, or displayed on our platform. Continued usage of our services following the revision date implies consent to any amendments.

12. Contact Us

Should you have inquiries regarding this Privacy Policy or our data handling processes, feel free to connect with us:

13. Adherence to Google Ads User Consent Policy

We adhere to Google Ads' user consent policies. Your choices regarding cookies and tracking can be altered at any time through our cookie settings.